Privacy Policy

At Comrades, we consider the privacy and security of our clients to be paramount. This Privacy Policy outlines the standards by which we collect, utilize, hold, and safeguard your personal information when you interact with our gallery, services, or direct communications via comrades.co.ke.

By accessing our platform or engaging our services, you acknowledge and agree to the practices described below.

1. Definitions & Interpretation

To ensure absolute clarity throughout this policy, the following terms are defined as follows:

  • “Comrades” (referred to as “we”, “us”, or “our”): Refers to Comrades Digital Mall, its brand entities, directorship, and official online gallery operating via comrades.co.ke.
  • “Client” (referred to as “you” or “your”): Refers to any individual, representative, or legal entity accessing our platform, inquiring about items, or engaging our services.
  • “Personal Data” (or “Personal Information”): Any information collected by Comrades that directly or indirectly identifies a Client, including identity details, transaction records, and digital identifiers.
  • “Gallery” (or “Platform”): The official digital storefront, communication channels, and advisory services operated under the Comrades brand.
  • “Third-Party Service Providers”: External entities, including payment processors (such as M-Pesa) and courier logistics partners, contracted strictly to facilitate core operational fulfillment.

2. Information We Collect

To deliver a personalized and efficient service, we collect limited personal data required solely for fulfilling your acquisitions and maintaining client relations:

  • Identity & Contact Details: Your name, phone number, physical delivery address, and email address provided during inquiry or order placement.
  • Transaction Records: Details regarding your acquisitions, delivery preferences, and payment receipts (such as M-Pesa transaction confirmation codes). We do not store raw banking or card credentials on our servers.
  • Technical & Site Interaction Data: Basic analytics including IP addresses, device signatures, and browsing patterns on our gallery to enhance performance and security.

3. How We Use Your Data

We do not sell, rent, or trade client information to third parties under any circumstances. Your data is strictly utilized for the following operational purposes:

  • Order Fulfillment & Logistics: Processing your requests, verifying payments, and delivering curated items to your specified location.
  • Client Advisory: Providing direct updates, responding to bespoke inquiries, or facilitating after-sales support via our private lines.
  • Security & Integrity: Preventing fraudulent activity and preserving the integrity of our platform and transactions.

4. Data Retention & Protection

We enforce strict organizational and technical measures to protect your personal details against unauthorized access, loss, or disclosure. Personal information retained for accounting or transactional history is securely archived and accessible only by authorized brand personnel.

5. Third-Party Services

We partner exclusively with trusted service providers necessary to execute core operations, such as secure payment gateways (M-Pesa / card processors) and vetted delivery logistics partners. These entities receive only the minimum information required to perform their specific services and are bound by confidentiality.

6. Your Rights & Preferences

As a client, you maintain full authority over your personal information. You have the right to:

  • Request access to the personal data we hold about you.
  • Request corrections or updates to your information.
  • Request the deletion of your personal records, subject to legal or regulatory retention requirements.

7. Direct Correspondence

For any inquiries regarding this Privacy Policy or to exercise your data rights, don’t hesitate to get in touch with our privacy desk directly:

  • Email: compliance@comrades.co.ke
  • Private Line: 0733 141 000
  • Client Desk: Monday – Saturday | 8:00 AM – 6:00 PM EAT